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FAQ's

FAQ's

FAQ's

BILLING & SHIPPING

How will the billing or charge information appear on my bank or credit card statement?

  • Credit Card Payments - SV COM 8887438423
  • PayPal Payments - SV INC, SV COM or SV COM ONLINE
  • Amazon Pay Payments - SV COM ONLINE

A note about PayPal accounts: PayPal accounts are not designed for multiple users of a single account. As part of PayPal security protocol, your purchases will be itemized in your personal account. If you are concerned with the privacy of your purchases, you should not share your account password with anyone else.


Why do you need my e-mail and phone number?

It is very important for you to provide a valid email address and phone number. A correct e-mail address is necessary for you to receive updates and tracking information regarding your order. A correct phone number is necessary when information regarding your order needs to be clarified. Providing valid information at checkout allows us to process your order more quickly and efficiently.


Will the packaging be discreet?

We always use discreet packaging with no reference to SheVibe.com. Domestic packages will have no reference to their contents. All of our packages are either plain brown boxes or standard, carrier issued packaging. Occasionally we use opaque pad paks. Our return address is also benign. See a sample of our return address here.


What shipping methods do you use?

Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order when flat rate shipping is selected. You will receive all tracking information pertaining to your order. If you require a specific shipping method, you must select it at checkout. A physical address will be needed for certain specialty items such as Liberator.

Shipping Companies


ORDERING & RETURNS

I'm overwhelmed by all the choices - can you help?

We get it, variety is the spice of life, but it can also be overwhelming. Whether you're new to the joyous world of sex toys or looking to break from your routine and try something new, we're here to help. Learn more: Get Shopping Help and view our Educational Guides.


If my item is out of stock will it be backordered?

While we do our best to fill your order as expediently as possible there are occasions when an item may not be available. We will notify you as soon as possible and cancel and refund that part of your order or give you the opportunity to select an alternate item. If you would like to be notified once the item becomes available again, go to the product page and enter your email address. You will be notified via email as soon as the item is back in stock.


Can I cancel an order?

Once an order has been "Released To Warehouse" it may have moved too far through our system to pull back. If you wish to cancel an order, please contact Customer Service at 888-743-8423 as soon as possible during normal business hours. We can't guarantee we will be able to cancel the order as there are many moving parts to our ordering & shipping systems and it's not always possible to interrupt the flow once it starts. We will try our best to accommodate you but once you click on "submit order" during checkout, our processing and shipping protocols begin.


Do you offer a "Satisfaction Guarantee"?

The short answer is no. Sex toys are not a "one size fits all" item. What knocks the socks off of one person, may just be "meh" for another. But that's part of the fun - finding out what makes your toes curl and exploring the mysteries of your body. If you are really uncertain about what to purchase, do some research. There's a vast amount of information on the internet pertaining to specific products and sexual well being in general. Additionally, we are happy to answer any questions prior to you placing your order. Please note that the reviews provided on our site are the sole opinion and experience of the review's author. We do not guarantee any claims made by the manufacturer.


Are your products warrantied?

Many products are warrantied for an extended period (12 months or more) and will be indicated as such on their respective product page. Other, less expensive items may have limited warranty coverage. Most of these items require registration with the manufacturer to realize coverage. If warranty information is not provided with your toy, contact our Customer Care department and we can provide you any information you might need.


AFTER YOUR ORDER

I forgot to register when I checked out; can I still look up my order?

If you'd like to check your order status but didn't register while checking out, you will need to register first. Visit this link, enter the email address used to place the order and click CONTINUE. You'll receive an email with a secure link allowing you to set a password and access your account.

I just received my new toy, now what?

We want you to have fun with your new toy! The better care you take of them, the longer they will last. Get the down low on the best practices to take proper care of your investment.


Will I receive any unsolicited emails or catalogs?

Absolutely not. We will only communicate with you regarding the order you have placed and only as necessary. We will not sign you up for our newsletter, although you are welcome to! We will not send you a paper catalog or mailed solicitations. We will not sell your information to any third party. Period.


Your prices are really low but I want to save even more…

You are a great candidate for the Power Up Rewards Program! Join and earn discounts and perks on future orders. Earn every time you shop! Just make sure you're signed in before checking out and you'll be earning rewards! Learn more here.

First time customers can sign up for our newsletter and receive a one time discount code. Sign up here and follow all of the prompts to make sure your code is emailed to you.

The Newsletter is sent out once or twice a week and contains the SheVibe intel that our loyal fans get to hear about first. All mailers are discreet and contain no nudity or explicit language. If you decide it's not for you, you can easily and safely unsubscribe.

We will never spam you or sell your email address to a third party.

If you still have questions, contact us below.


Contact Us

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