- Everything you need to know about Shipping
- Everything you need to know about Returns & Missing Packages
- How will the billing or charge information appear on my bank or credit card statement?
- How do I use Wish Lists?
- Why do you need my e-mail and phone number?
- I'm overwhelmed by all the choices - can you help?
- If my item is out of stock will it be backordered?
- Can I cancel an order?
- Do you offer a "Satisfaction Guarantee"?
- Are your products warrantied?
- I forgot to register when I checked out; can I still look up my order?
- I just received my new toy, now what?
- Will I receive any unsolicited emails or catalogs?
- Your prices are really low but I want to save even more…
- Accessibility Statement
BILLING & SHIPPING
How will the billing or charge information appear on my bank or credit card statement?
- Credit Card Payments - SV COM 8887438423
- PayPal Payments - SV INC, SV COM or SV COM ONLINE
- Amazon Pay Payments - AMZ*SheVibe
- Klarna Payments - KLARNA
Regarding Amazon Pay checkout: Due to a technical issue between our ecommerce platform, Bigcommerce and Amazon Pay, AMZ*SheVibe will display on your credit card statement when checking out utilizing your Amazon account. We are working with Amazon to resolve this issue.
A note about PayPal accounts: PayPal accounts are not designed for multiple users of a single account. As part of PayPal security protocol, your purchases will be itemized in your personal account. If you are concerned with the privacy of your purchases, you should not share your account password with anyone else.
Creating a Wish List and adding products:
Once you've created a SheVibe account, you're able to create Wish Lists.
Login to your SheVibe Account. Click on "Wish Lists".
Click on "New Wish List" to begin. Enter a name for your list in the "Wish List Name" field. Consider what you'll be using the list for when creating a name. For example, if you're just creating a list of items you may want to eventually purchase, use your name or "My List". If you're creating a list you plan on sharing, for example a list for your partner to view, name your list "Birthday" or "Christmas". If you plan on sharing this list, be sure and tick the "Share Wish List?" box.
You can always navigate back to the Wish List page and delete lists, change list names and revoke or add sharing permissions at any time. Add as many lists as you'd like. You can also delete lists you no longer wish to keep.
Once you've created a Wish List, navigate to any product and click the "Add To Wish List" button. Select the list you'd like to add the product to. You've now added that item to your selected list.
Sharing your Wish List and having those you share with ship purchases to you:
To share your list, go to the Wish List page in your account, select the list you'd like to share and then click the "Share" link. A web address will then display. Copy and paste the provided link to share with those you'd like to have access to your Wish List.
If you'd like items from your wish list shipped to you, you will have to provide your shipping address to the sender. Some folks find that a P.O. Box, maintained just for this purpose, provides the necessary privacy.
No one will see your wish list unless you share the link with them.
A wish list is simply a list of products that is able to be shared with others by you. Again, you would have to provide any shipping information to the sender if you want items shipped to you.
There are services that allow you to share wish lists anonymously - we recommend that you do your own research to determine the service that works best for your needs.
WHY DO YOU NEED MY E-MAIL AND PHONE NUMBER?
It is very important for you to provide a valid email address and phone number. A correct e-mail address is necessary for you to receive updates and tracking information regarding your order. A correct phone number is necessary when information regarding your order needs to be clarified. Providing valid information at checkout allows us to process your order more quickly and efficiently.
WILL THE PACKAGING BE DISCREET?
We always use discreet packaging with no reference to SheVibe.com. Domestic packages will have no reference to their contents. All of our packages are either plain brown boxes or standard, carrier issued packaging. Occasionally we use opaque pad paks. Our return address is also benign. See a sample of our return address here.
Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order when flat rate shipping is selected. You will receive all tracking information pertaining to your order. If you require a specific shipping method, you must select it at checkout. A physical address will be needed for certain specialty items such as Liberator.
I'M OVERWHELMED BY ALL THE CHOICES - CAN YOU HELP?
We get it, variety is the spice of life, but it can also be overwhelming. Whether you're new to the joyous world of sex toys or looking to break from your routine and try something new, we're here to help. Learn more: Get Shopping Help and view our Educational Guides.
IF MY ITEM IS OUT OF STOCK WILL IT BE BACKORDERED?
While we do our best to fill your order as expediently as possible there are occasions when an item may not be available. We will notify you as soon as possible and cancel and refund that part of your order or give you the opportunity to select an alternate item. If you would like to be notified once the item becomes available again, go to the product page and enter your email address. You will be notified via email as soon as the item is back in stock.
CAN I CANCEL AN ORDER?
If you change your mind, you have 30 minutes from the time your order is placed to cancel. After that time, your order may not be canceled. During office hours, you can chat with us, email us or call our toll free number: (888) 743-8423. After hours, you can reach us via email.
DO YOU OFFER A "SATISFACTION GUARANTEE"?
The short answer is no. Sex toys are not a "one size fits all" item. What knocks the socks off of one person, may just be "meh" for another. But that's part of the fun - finding out what makes your toes curl and exploring the mysteries of your body. Sex toys can be so versatile; try your toy on multiple body parts, add an attachment, a vibrating ring or a sleeve. Experimentation is key! If you are really uncertain about what to purchase, do some Googling. There's a vast amount of information on the internet pertaining to specific products and sexual well being in general.
We are happy to answer any questions prior to you placing your order and we have lots of tools to help you with your selection:
- Personalized Product Recommendations
- Help! There Are So Many Choices – How Do I Decide?
- Educational Guides
- Sex Toy Tip Videos
ARE YOUR PRODUCTS WARRANTIED?
Many products are warrantied for an extended period (12 months or more) and will be indicated as such on their respective product page. Other, less expensive items may have limited warranty coverage. Most of these items require registration with the manufacturer to realize coverage. If warranty information is not provided with your toy, contact our Customer Care department and we can provide you any information you might need.
International Orders: All motorized items will be opened and tested for functionality prior to shipping. Any future defects will be referred to the manufacturer for replacement. Please make sure your item is covered for warranty replacement outside of the U.S. prior to ordering.
I FORGOT TO REGISTER WHEN I CHECKED OUT; CAN I STILL LOOK UP MY ORDER?
If you'd like to check your order status but didn't register while checking out, you will need to register first. Visit this link, enter the email address used to place the order and click CONTINUE. You'll receive an email with a secure link allowing you to set a password and access your account.
I JUST RECEIVED MY NEW TOY, NOW WHAT?
We want you to have fun with your new toy! The better care you take of them, the longer they will last. Get the down low on the best practices to take proper care of your investment.
WILL I RECEIVE ANY UNSOLICITED EMAILS OR CATALOGS?
Absolutely not. We will only communicate with you regarding the order you have placed and only as necessary. We will not sign you up for our newsletter, although you are welcome to! We will not send you a paper catalog or mailed solicitations. We will not sell your information to any third party. Period.
YOUR PRICES ARE REALLY LOW BUT I WANT TO SAVE EVEN MORE…
You are a great candidate for the Power Up Rewards Program! Join and earn discounts and perks on future orders. Earn every time you shop! Just make sure you're signed in before checking out and you'll be earning rewards! Learn more here.
First time customers can sign up for our newsletter and receive a one time discount code. Sign up here and follow all of the prompts to make sure your code is emailed to you. Please note that international customers need to enter any discount codes in the View Cart section of the site BEFORE going to checkout.
The Newsletter is sent out once or twice a week and contains the SheVibe intel that our loyal fans get to hear about first. All mailers are discreet and contain no nudity or explicit language. If you decide it's not for you, you can easily and safely unsubscribe.
We will never spam you or sell your email address to a third party.
If you still have questions, contact us below.
SheVibe is dedicated to making our website accessible to all customers. We have launched a new version of the site as a first step in ensuring compliance and will be diligently working through text, pictures and descriptions to meet the recommendations of WCAG 2.1.
If you find that you are having any difficulty in navigating or accessing our website, or have any general feedback, please contact us via email. Please be as detailed as possible.
We will work as quickly as we can to make all reasonable corrections and assist in accommodating our customers so that they have an optimal shopping experience.