Shipping

SheVibe.com - Shipping

Shipping

Processing Time

Provided the item you purchased is in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Due to our unique product selection, your order may ship in more than one package. You will be notified of multiple shipments via an email shipping confirmation and all available tracking numbers will be provided to you.

If you change your mind, you have 30 minutes from the time your order is placed to cancel. After that time, your order may not be canceled. If you wish to cancel your order, please use this form.

You must be at least 18 years of age to order from SheVibe.com. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.


Physical Inventory

So that we may provide our customers with a unique selection of products, there are certain items which are not stocked in the SheVibe warehouse. There may be times when the item you ordered is not available. We will notify you of any stock issues as quickly as possible. You will have the opportunity to select another item or that part of your order will be canceled and refunded.

You are more than welcome to contact us prior to placing your order to determine if the item you are interested in is available.


Liberator

Because of their larger size, most Liberator items ship via UPS and a physical address is needed to fill these orders. Liberator items are often made to order and may take additional processing time. Liberator shapes and throws ship within the contiguous US only. We are unable to ship Liberator shapes and throws via expedited methods.


High Value Orders Requiring A Signature

Due to updates to payment processing guidelines, U.S. orders of $500 or more will automatically ship Signature Required. If you have already paid for signature required at checkout, let us know and we will refund the fee. If you have a UPS My Choice account, you may be able to manage the delivery of your package.

Learn how to take control of your deliveries here!


FREE, STANDARD & ENHANCED SHIPPING

  • Transit times are calculated from the time your order is shipped, not from when your order is placed.
  • Transit times are estimates. Some packages may take longer to arrive.
  • Allow 24 to 48 hours for processing.
  • The warehouse is closed on weekends and on all major holidays.
  • Orders received after 11 AM Eastern Time may begin processing the following business day.

Free Shipping: Applies to qualifying U.S. orders of $68 or more (after discounts, before taxes).

Standard Shipping: $7.50, available on all orders.

  • May ship via an economy method. The shipping department determines the most economical method.
  • Packages may not qualify for re-routing services.
  • Transit Time: 3 to 6 business days. Transit time is an estimate and is not guaranteed.
  • Not recommended for time sensitive packages or temporary ship to addresses.

Enhanced Shipping: $12, available on all orders.

  • Ships via USPS Priority.
  • Packages may not qualify for re-routing services.
  • Transit Time: 2 to 5 business days. Transit time is an estimate and is not guaranteed.
  • Not recommended for time sensitive packages or temporary ship to addresses.

Additional Services:

  • Add Insurance: SheVibe Package Protect will safeguard your package from damage, loss or theft. Should something go awry with your delivery, selecting SheVibe Package Protect at checkout allows you to easily file a claim with SheVibe so that you can receive a replacement package. This service is currently available for domestic packages only.
  • Add Signature Required: A fee of $4.50 protects your package against loss or theft. Requires a signature at time of delivery.

TIME IN TRANSIT ESTIMATES

Shipping Method - Continental USTransit Time (Excludes Processing)
Free Shipping (Not a Guaranteed Service) Delivers 3-6 business days (Mon - Fri) after ship date
Standard​ Shipping (Not a Guaranteed Service) Delivers 3-6 business days (Mon - Fri) after ship date
UPS Ground Shipping (Not a Guaranteed Service) Delivers 3-7 business days (Mon - Fri) after ship date
Enhanced Shipping (Not a Guaranteed Service) Delivers 2-5 business days (Mon - Fri) after ship date
3-Day Shipping (Orders placed before 11 AM Eastern Time) Delivers 3 business days (Mon-Fri) after ship date. No PO, FPO, APO.
2-Day Shipping (Orders placed before 11 AM Eastern Time) Delivers 2 business days (Mon-Fri) after ship date. No PO, FPO, APO.
1-Day Shipping (Orders placed before 11 AM Eastern Time) Delivers on 1st business day (Mon-Fri) after ship date. No PO, FPO, APO.

EXPEDITED SHIPPING

Expedited Shipping Methods with guaranteed transit times are 3 Day, 2 Day and 1 Day. Carrier will be UPS or FedEx. Expedited orders are in transit for the amount of time promised by the carrier barring any unforeseen circumstances. We are not responsible for delays caused by weather or other factors beyond our control.

  • Expedited orders cannot ship to PO Boxes, a physical address is needed.
  • Orders received after 11 am EST will be processed the following business day. Please add an additional business day for delivery.
  • Please add up to 2 additional transit days for nationally observed holidays.
  • Please call our toll free number if you have any questions about the transit time of your package: (888) 743-8423, Monday through Thursday, 10 AM to 4:30 PM and Friday, 10 AM to 1 PM Eastern Standard Time.

Shipping Holidays / Offices Closed - There will be no pick up or deliveries on the following dates. This can add up to 2 additional transit days to all expedited packages. Please plan accordingly.


International Orders

Please Note: all coupon codes must be entered at the View Cart stage BEFORE entering international checkout.


GlobalShopex International Shipping

SheVibe is pleased to ship worldwide through our partner, GlobalShopex. Simply add any items you wish to purchase in your shopping cart and choose the "International Checkout" option.

The global checkout page will allow you to see the cost of shipping, duties and taxes upfront. You may prepay duties and taxes when you check out or pay upon delivery.  If you prepay, there will be no additional funds collected upon delivery.

GlobalShopex handles international checkout and shipping and will process your payment and guarantee delivery. International orders must be accompanied by a detailed commercial invoice that is readily available to customs officials. We are not lawfully able to circumvent this. If your package is inspected by customs, it is possible that the invoice will be visible on the outside of the package.

Once your order is completed, order status questions should be directed to GlobalShopex:

Customer will be responsible for abiding by all laws of their receiving country, as they pertain to adult merchandise. We cannot provide refunds for packages or items seized by customs officials.

International orders will take 2 to 4 business days to process. This is in addition to transit time. Please keep that in mind when anticipating how long the package will take to reach you.

  • STANDARD SHIPPING: Arrives at your address in 10 to 15 business days.
  • PRIORITY SHIPPING: Arrives at your address in 5 to 10 business days.

Please make sure your item is covered for warranty replacement outside of the U.S. prior to ordering. All motorized items will be opened and tested for functionality prior to shipping. Any future defects will be referred to the manufacturer for replacement.

If your country does not appear in the drop down at checkout, it is not a country that we ship to directly. It may still be possible for us to ship your package via a forwarding company. Please email Customer Support for more information.


Lost, Stolen or Damaged Packages

SheVibe Package Protect

SheVibe Package Protect will safeguard your package from damage, loss or theft - it's one flat rate no matter how much you spend! Should something go awry with your delivery, selecting SheVibe Package Protect at checkout, allows you to easily file a claim with SheVibe so that you can receive a replacement package as quickly as possible. This service is currently available for domestic packages only.

We highly recommend you use SheVibe Package Protect at checkout.

Visit the Returns page for more info or to file a claim.

  • Claims for packages which track as "delivered" must be filed after 5 days and before 15 days from the date the package tracks as "delivered."
  • Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.
  • SheVibe Package Protect is a voluntary service and may be selected once you've entered Bolt checkout in step two. This service is valid for package replacement only, refunds are not provided.

Discreet Packaging

We respect your privacy. We always use discreet packaging with no reference to SheVibe.com. Your package will have no reference to its contents. All of our packages are either plain brown boxes, opaque pad pak or standard issued packaging from the respective carrier. Our return address is also benign.

The return address will appear as the shipping managers name, SV or SV Inc. For example: Shipping Labels


Take more control over your deliveries.


Order shipped via UPS? Sign up for UPS My Choice Delivery Management here.

UPS My Choice - Sign Up

Order shipped via DHL? Sign up for DHL ON Demand Delivery here.

DHL ON Demand Delivery

Order shipped via FedEx? Sign up for the FedEx Delivery Manager here.

FedEx Delivery Manager

Order shipped via the US Postal Service? Sign up for Informed Delivery by USPS here.

FedEx Delivery Manager

Shipping to APOs and FPOs (Military Bases)

  • For orders to Military bases, please select US from the country list and appropriate option from the state drop down menu (such as AA, AE, AP).
  • Delivery to APO's and FPO's can take up to 14 days. Expedited shipping options are not available to these addresses.
  • All orders to APO's and FPO's are sent via USPS.

QUESTIONS? CONTACT US HERE: