Shipping

Processing Time

Provided the item you purchased is in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Due to our unique product selection, your order may ship in more than one package. You will be notified of multiple shipments via an email shipping confirmation and all available tracking numbers will be provided to you.

If you change your mind, you have 30 minutes from the time your order is placed to cancel. After that time, your order may not be canceled. If you wish to cancel your order, sign into your account and click on the order you'd like to cancel.

You must be at least 18 years of age to order from SheVibe.com. We will never knowingly ship an order to any persons under 18. By using this site, you are confirming that you are 18 years of age or older.

Physical Inventory

So that we may provide our customers with a unique selection of products, there are certain items which are not stocked in the SheVibe warehouse. There may be times when the item you ordered is not available. We will notify you of any stock issues as quickly as possible. You will have the opportunity to select another item or that part of your order will be canceled and refunded.

You are more than welcome to contact us prior to placing your order to determine if the item you are interested in is available.

Liberator - Things To Know

  • Liberator shapes and throws ship within the contiguous U.S. only.
  • We are unable to ship Liberator shapes and throws via expedited methods or internationally.
  • Liberator items ship directly from their manufacturing facility via a standard ground method. We cannot request or guarantee a specific shipping method for these items.
  • A physical address is needed to fill these orders as we cannot guarantee delivery to P.O. Boxes or military addresses.
  • Liberator items are often made to order and may take additional processing time.

High Value Orders Requiring A Signature

Due to updates to payment processing guidelines, U.S. orders of $500 or more will automatically ship Signature Required. If you have already paid for signature required at checkout, let us know and we will refund the fee. If you have a UPS My Choice account, you may be able to manage the delivery of your package.

Learn how to take control of your deliveries here!

Free & Economy Shipping

  • Transit times are calculated from the time your order is shipped, not from when your order is placed.
  • Transit times are estimates. Some packages may take longer to arrive.
  • Allow 24 to 48 hours for processing.
  • The warehouse is closed on weekends and on all major holidays.
  • Orders received after 11 AM Eastern Time may begin processing the following business day.

Free Shipping: Applies to qualifying U.S. orders of $68 or more (after discounts, before taxes).

Economy Shipping: $7.50, available on all orders.

  • May ship via an economy method. The shipping department determines the most economical method.
  • Packages may not qualify for re-routing services.
  • Transit Time: 3 to 6 business days. Transit time is an estimate and is not guaranteed.
  • Not recommended for time sensitive packages or temporary ship to addresses.

Additional Services:

  • Add Insurance: SheVibe Package Protect will safeguard your package from damage, loss or theft. Should something go awry with your delivery, selecting SheVibe Package Protect at checkout allows you to easily file a claim with SheVibe so that you can receive a replacement package. This service is currently available for domestic packages only.
  • Add Signature Required: A fee of $4.50 protects your package against loss or theft. Requires a signature at time of delivery.

Time In Transit Estimates

Shipping Method - Continental US

Transit Time (Excludes Processing)

Free (Not a Guaranteed Service)

Delivers 5-8 business days (Mon - Fri) after ship date

Economy (Not a Guaranteed Service)

Delivers 5-8 business days (Mon - Fri) after ship date

Enhanced (Not a Guaranteed Service)

Delivers 2-5 business days (Mon - Fri) after ship date

3-Day (Orders placed before 11 AM Eastern Time)

Delivers 3 business days (Mon-Fri) after ship date. No PO, FPO, APO.

2-Day (Orders placed before 11 AM Eastern Time)

Delivers 2 business days (Mon-Fri) after ship date. No PO, FPO, APO.

1-Day (Orders placed before 11 AM Eastern Time)

Delivers on 1st business day (Mon-Fri) after ship date. No PO, FPO, APO.

Expedited Shipping

Expedited Shipping Methods with guaranteed transit times are 3 Day, 2 Day and 1 Day. Carrier will be UPS or FedEx. Expedited orders are in transit for the amount of time promised by the carrier barring any unforeseen circumstances. We are not responsible for delays caused by weather or other factors beyond our control.

  • Expedited orders cannot ship to PO Boxes, a physical address is needed.
  • Orders received after 11 am EST will be processed the following business day. Please add an additional business day for delivery.
  • Please add up to 2 additional processing / transit days for nationally observed holidays & peak shipping periods such as Cyber Week, Christmas and Valentines Day.
  • Please call our toll free number if you have any questions about the transit time of your package: (888) 743-8423, Monday through Thursday, 10 AM to 4:30 PM and Friday, 10 AM to 1 PM Eastern Standard Time.

Shipping Holidays / Offices Closed - There will be no pick up or deliveries on the following dates. This can add up to 2 additional transit days to all expedited packages. Please plan accordingly.

  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve (observed)
  • Christmas (observed)
  • New Year's Eve (observed)
  • New Year's Day (observed)

UPS LocalLocal Pickup Access Points

What is local pickup?
Local pickup is a shipping solution that enables customers to collect their parcel at a secure location, near them, instead of having the parcel delivered to their home.

Locations
Locations include locally run neighbourhood businesses and nationwide chains.

Availability
Open on weekends with extended business hours, customers can pick up whenever it fits in around their routine and location.

Reach
There are thousands of pickup locations available nationally, the exact number depending on your chosen carrier.

How To Select Local Pickup

At checkout, select "UPS Access Point Pickup" under the "Ship to" section.

Then simply select a UPS shipping option.

Enjoy:

  • $4 Off UPS Ground (2 to 6 business days)
  • Next Day, 2nd Day & 3-Day Options!
  • Pick up from a CVS, UPS Store, and more!
  • 94% live near an Access Point location
  • Secure and guaranteed delivery
  • 7 days to pickup at your convenience

Lost Packages

SheVibe Package Protect

SheVibe Package Protect will safeguard your package from loss or mis-delivery by the carrier - it's one flat rate no matter how much you spend! Should something go awry with your delivery, selecting SheVibe Package Protect at checkout, allows you to easily file a claim with SheVibe so that we can resolve the issue as quickly as possible. This service is currently available for domestic packages only.

SheVibe Package Protect will be automatically selected at checkout. You may opt out of Package Protect; please bear in mind a missing package will now be unprotected.

Visit the Policies page for more info or to file a claim.

  • Claims for packages which track as "delivered" must be filed after 3 days and before 15 days from the date the package tracks as "delivered."
  • Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days and within 30 days from the last checkpoint.
  • This service is valid for replacement only, refunds are not provided.

Discreet Packaging

We respect your privacy. We always use discreet packaging with no reference to SheVibe.com. Your package will have no reference to its contents. All of our packages are either plain brown boxes, opaque pad pak or standard issued packaging from the respective carrier. Our return address is also benign.

The return address will appear as the shipping managers name, SV or SV Inc. For example:

Take more control over your deliveries.

  • Tired of missed deliveries? Get alerts before packages arrive.
  • Can't be home? Electronically authorize packages for drop-off.
  • Change of plans? Reroute to another location.
  • See carrier offers below. Services vary.

Order shipped via UPS?
 Sign up for UPS My Choice Delivery Management here.

UPS My Choice - Sign Up

Order shipped via DHL?
 Sign up for DHL ON Demand Delivery here.

DHL ON Demand Delivery

Order shipped via FedEx?
 Sign up for the FedEx Delivery Manager here.

FedEx Delivery Manager

Order shipped via the US Postal Service?
 Sign up for Informed Delivery by USPS here.

FedEx Delivery Manager

Shipping to APOs and FPOs (Military Bases)

  • For orders to Military bases, please select US from the country list and appropriate option from the state drop down menu (such as AA, AE, AP).
  • Delivery to APO's and FPO's can take up to 14 days. Expedited shipping options are not available to these addresses.
  • All orders to APO's and FPO's are sent via USPS.
 

Contact Us

Our address

Customer Service

  • Monday - Thursday: 10 AM to 4:30 PM
  • Friday: 10 AM to 1:30 PM

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