SheVibe has partnered with Global-E, the world's leading platform for cross border ecommerce. Their secure system allows you to shop in your country's currency and pre-pay any customs or duties for a guaranteed landed cost.
Ordering & Shipping
Can I pre-pay my customs fees?
- The total amount you pay at checkout includes all applicable customs duties & taxes. Global-E guarantees no additional charges on delivery.
Do you ship to my country?
- When you enter our site, a pop up will appear that tells you that you are now shopping in your local currency.
- If you don’t see the pop up or your country does not appear in the drop down at checkout, it is not a country that we ship directly to.
- It may still be possible for us to ship your package via a forwarding company. Please contact us for more information.
How will the customs form be filled out?
- The shipping label that SheVibe applies will display the generic
tariff code for the products inside. However, by law we must include an
itemized, detailed commercial invoice which is available to customs officials
should they inspect your package. There may be times, if your package is
inspected, that customs officials leave the detailed invoice visible on the
outside of the package. Additionally, once a package arrives in its destination
country, a detailed customs label may be placed on the outside of your package
by the carrier responsible for delivery.
Your privacy is important to us, but there is no way to 100% guarantee privacy with international shipments. We know this is inconvenient, but regrettably, SheVibe and Global-E have no control over this.
Can I select my preferred shipping carrier?
- Carriers are dependent on your destination and the level of service you selected at checkout. Carrier selection cannot be specified or guaranteed.
Where is my package?
Please remember that processing time is in addition to transit time.
- Allow 24 to 48 hours for your order to process, excluding weekends and U.S. holidays.
- Packages may require extra time to clear customs.
- Transit times for all international packages are estimates and may arrive sooner or later than the indicated time frames.
- Please contact the carrier directly using the information provided via your shipping confirmation email and your live tracking link.
If you selected Standard Courier:
- Your package is being handled by a shipping logistics courier.
- Your tracking number may take several days to register.
- The tracking will be updated once the package has landed in the destination country.
- The 8 to 10 days in transit indicated at checkout apply once the package arrives in the destination country.
If you selected Express Courier:
- Your package is being handled by DHL.
- Your tracking number should register within 24 to 48 hours.
- The 3 to 5 days in transit indicated at checkout apply once the package arrives in the destination country.
- Contact DHL Customer Service here.
Where do I enter my coupon code?
- Coupon codes for international orders must be entered at the View Cart stage prior to entering checkout.
How long does it take my order to process?
- Please allow 1 – 2 business days for your order to process, excluding weekends and U.S. holidays. Some orders may take longer to process.
- Processing time is in addition to transit time.
How long will it take my package to reach me?
- Depending on the shipping method you chose and your location, most packages arrive within 2-9 business days. Please note that this does not include processing time or time spent clearing customs. Some packages may take up to 30 days to arrive via an economy method.
Why is my payment being declined?
- Your payment processes through the Global-E system; SheVibe will not have access to payment information. SheVibe is happy to submit an inquiry on your behalf to Global-E. Please note that a response may take a few days.
- Please ensure that you have entered all requested information correctly.
- Please call your bank to clear up any lingering issues.
- Try an alternate payment method.
What forms of payment are accepted?
- This depends on your location. The accepted forms of payment will be displayed at checkout.
Does Global-E offer a "pay over time" option?
- Klarna is supported in some countries. If available, this option will be displayed at checkout.
Products & Shopping:
Where do I enter my coupon code?
- Coupon codes for international orders must be entered at the View Cart stage before entering international checkout.
I need help deciding what to buy.
- Please contact us prior to placing your order and our Product Specialists can help! Or fill out this form and our Product Specialists will send you a list of suggestions based on your specifications.
- We have a comprehensive library of Educational Guides and Videos.
- We are happy to answer any questions prior to you placing your order and we have lots of tools to help you with your selection:
What if my item malfunctions after I've used it?
- All motorized items will be opened and tested for functionality prior to shipping. Any future defects will be directed to the manufacturer for replacement.
- Please note that the 1 Year Hassle Free Guarantee only applies to U.S. orders at this time.
Will a warranty cover my item?
- Please make sure your item is covered for warranty replacement outside of the U.S. prior to ordering. Our Customer Care Department is happy to assist you with this prior to your order being placed.