Collection: Policies

Here at SheVibe, we understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. Your use of the SheVibe site implies your understanding and compliance with our procedures and policies.

• Sale Exclusions
• Color & Measurements
• All Sales Are Final
• Tamper Proof Seals
• Clearance & Closeout Items
• Incorrect Address
• Defective Products - Our Hassle-Free Guarantee
• Missing Packages, Damaged Items Or Wrong Items Shipped

Sale Exclusions

Brands that are currently excluded from all sales are Eroscillator and Topped Toys.

Color & Measurements

Please note that exact color matches cannot be guaranteed. Very often, the color of your toy may vary from what you perceive on your screen. This can be due to a variety of factors beyond our control. An item will not be considered as "falsely advertised" if the color of your item is not exactly the same as the image we have on the SheVibe site. Measurements are provided as per the manufacturer and may vary slightly from the actual object. This is the most accurate information we have at the time a product is added to the site.

All Sales Are Final

Please research and select your products carefully. Because of their intimate nature, once items leave our warehouse they are considered used and may not be returned, even if they have not been opened. This is for the safety and peace of mind of all our customers. If you are unhappy with an item you have purchased, please let us know and our Customer Support department will work with you to to help you select a better fit for your next purchase.

We are happy to answer any questions prior to you placing your order and we have lots of tools to help you with your selection:

• Personalized Product Recommendations
• Help! There Are So Many Choices – How Do I Decide?
• Educational Guides
• Sex Toy Tip Videos

A Word About Tamper Proof Seals

Please note that not all items will come with a manufacturer seal, we have limited control over this as every manufacturer has different practices. Please know that EVERY item we sell is brand new. If your item arrives with packaging that looks beat up or compromised, this would have happened in transit. We do not allow returns and defective items are discarded by the customer.

Clearance & Closeout Items

Clearance & Rock Bottom items are not covered by SheVibe's courtesy 1 year replacement policy. If you are having trouble with an item you bought on clearance, you will need to contact the manufacturer directly. If you're not sure if you have purchased a clearance item, we are happy to look up that information for you. Please note that no price adjustments will be allowed for clearance items that are further reduced.

Incorrect Address

If a package is undeliverable due to incorrect address information provided by the customer a restocking / processing fee will be deducted from any refund.

Hassle Free Replacements Within Your First Year Of Ownership*

If your mechanical product becomes defective within the first year of ownership, SheVibe will replace it for free!*

Depending on our existing agreements, your product's manufacturer may require that you obtain your replacement directly from them. We will refer you to the proper channels when applicable.

Start a defective novelty replacement claim.

*Details

Please note that this guarantee covers mechanical failure only. Cosmetic defects due to misuse, overuse, wear and tear, acts of fate etc. are not covered by this extended policy.

Please reach out to the manufacturer for remedy if your product still falls under their warranty.

This offer is valid for orders that have shipped within the U.S. only. International customers should seek remedy directly via the manufacturer.

Missing Packages, Damaged Items Or Wrong Items Shipped

Just Have A Question?

Drop us a line and we'll have one of our representatives respond within 24 to 48 hours. If it happens to be the weekend or a holiday, someone will address your needs the following business day.