Policies

Here at SheVibe, we understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. Your use of the SheVibe site implies your understanding and compliance with our procedures and policies.

Sale Exclusions

Brands that are currently excluded from all sales are Eroscillator and Topped Toys.

Color & Measurements

Please note that exact color matches cannot be guaranteed. Very often, the color of your toy may vary from what you perceive on your screen. This can be due to a variety of factors beyond our control. An item will not be considered as "falsely advertised" if the color of your item is not exactly the same as the image we have on the SheVibe site. Measurements are provided as per the manufacturer and may vary slightly from the actual object. This is the most accurate information we have at the time a product is added to the site.

All Sales Are Final

Please research and select your products carefully. Because of their intimate nature, once items leave our warehouse they are considered used and may not be returned, even if they have not been opened. This is for the safety and peace of mind of all our customers. If you are unhappy with an item you have purchased, please let us know and our Product Specialists will work with you to to help you select a better fit for your next purchase.

We are happy to answer any questions prior to you placing your order. We have lots of tools to help you with your selection:

A Word About Tamper Proof Seals

Please note that not all items will come with a manufacturer seal, we have limited control over this as every manufacturer has different practices. Please know that EVERY item we sell is brand new. If your item arrives with packaging that looks beat up or compromised, this would have happened in transit. We do not allow returns and defective items are discarded by the customer.

Clearance & Closeout Items

Clearance & Rock Bottom items are not covered by SheVibe's courtesy 1 year replacement policy. If you are having trouble with an item you bought on clearance, you will need to contact the manufacturer directly. If you're not sure if you have purchased a clearance item, we are happy to look up that information for you. Please note that no price adjustments will be allowed for clearance items that are further reduced.

Incorrect Address

If a package is undeliverable due to incorrect address information provided by the customer a restocking / processing fee will be deducted from any refund.

Hassle Free Replacements Within Your First Year Of Ownership*

SheVibe Hassle Free Replacement Logo

If your mechanical product becomes defective within the first year of ownership, SheVibe will replace it for free!*

Depending on our existing agreements, your product's manufacturer may require that you obtain your replacement directly from them. We will refer you to the proper channels when applicable.

Start a defective novelty replacement claim.

*Details

  • Please note that this guarantee covers mechanical failure only. Cosmetic defects due to misuse, overuse, wear and tear, acts of fate etc. are not covered by this extended policy.
  • Customers are entitled to 1 replacement via this policy after which they will be referred to the manufacturer for any additional warranty coverage.
  • If you have a cosmetic issue (after the first 30 days of ownership), please reach out to the manufacturer for resolution.
  • This offer is valid for orders that have shipped within the U.S. only. International customers should seek remedy directly via the manufacturer.

Missing Packages, Damaged Items Or Wrong Items Shipped


Mobile Terms Of Service

Last updated: July 30, 2025

The SheVibe Inc. mobile message service (the "Service") is operated by SheVibe Inc. (“SheVibe Inc.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SheVibe Inc.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SheVibe Inc. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. These text messages might include abandoned checkout reminders. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SheVibe Inc.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 45404 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SheVibe Inc. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 45404 or email us.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Just Have A Question?

Drop us a line and we'll have one of our representatives respond within 24 to 48 hours. If it happens to be the weekend or a holiday, someone will address your needs the following business day.

 

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  • Monday - Thursday: 10 AM to 4:30 PM
  • Friday: 10 AM to 1:30 PM

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